Shipping
- SHIPPING
1.1. When your order is ready to be shipped, you will receive a shipment confirmation email.
1.2. You must indicate the exact place of delivery of the Goods.
1.3. Most of our orders are shipped within 1-2 business days after the order has been placed and the payment has been received. Goods are delivered by Omniva, Lietuvos Paštas, DPD or other vendor chosen by the Seller, using post machines/courier services.
1.4. In Lithuania, Latvia and Estonia, goods are delivered within 1-3 working days. When sending to other EU countries, also to Norway, Switzerland, delivery time differs from 2 to 14 working days. When sending to non-EU countries delivery time may take up to 25 working days. For your convenience, you will see the expected delivery date for your order when you select a delivery option, on the order confirmation page, on the order details page, and on the order confirmation email.
1.5. To track your order, visit the Account Information area or click on the tracking number indicated in the email.
1.6. Title to the products in your order is transferred to you when your credit card is charged, and your products are shipped. This transfer of title does not affect our returns policy, available here. Risk of loss with respect to the products in your order is transferred to you from the Seller when your order is delivered to you.
1.7. The Seller is released from liability for non-compliance with the terms of delivery of Goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the Seller’s control.
1.8. The Buyer must immediately inform the Seller and provide photos if ordered Goods are received in a damaged package, or Buyer received unordered or incomplete goods or incorrect quantity of Goods.
1.9. If Goods are returned to the Seller due to incorrectly specified or inaccurate delivery address, or if Goods are returned to the Seller without removing it from the post machines within the maximum storage period, the Buyer must pay the Seller re-dispatch costs.
CONTACTS
If you have any problems with a product or service purchased from our online shop, please contact us at sales@koreancosmeticlab.com